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| Support Type | Payment Type | SLA | Services | Upgrades | Launch Date |
|---|---|---|---|---|---|
| Standard business hours | Credit Card only | 2 days, 4 days, Web only | No | Yes (this means they can use their support tickets on the 4.0 when it comes out) | Jan 1st, 2017 |
Price
Support Plan | Tickets | Cost |
|---|---|---|
Tier 1 | 5 | $2,000 |
Tier 2 | 10 | $3,000 |
Tier 3 | 15 | $3,500 |
Comments: we need a way to track how many tickets a client has left for support
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How to identify potential clients
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Source | Action |
|---|---|
CRM: Return To Marketing | Professional Email |
CRM: Closed Lost | Professional Email |
CRM: Inactive | Professional Email |
Forums | Professional Email, Popup (like the whitepaper one), Forum post. |
New Leads | Automated page on our website |
Pricing Page Mockup
Request Tickets Form Mockup
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Since this will be on the community edition, no licenses will be generated.
Target Segment
- Who are we targeting?
- What is the company size? Is it small companies with few users? Or is it large companies using the community plan already that just don't need more and don't want to pay more?
- Other target?
Definition of Success
- What does Success or Non Success Look like?
- How many sales per month?
- How much revenue per month?
- What would it look like if this is not a good idea and should be turned off?