Product Plan

Support Type	Payment Type	SLA	Services	Upgrades	Launch Date
Standard business hours	Credit Card only	2 days, 4 days, Web only	No	Yes (this means they can use their support tickets on the 4.0 when it comes out)	Jan 1st, 2017

Price

Support Plan	Tickets	Cost
Tier 1	5	$2,000
Tier 2	10	$3,000
Tier 3	15	$3,500

Comments: we need a way to track how many tickets a client has left for support

How to identify potential clients

Source	Action
CRM: Return To Marketing	Professional Email
CRM: Closed Lost	Professional Email
CRM: Inactive	Professional Email
Forums	Professional Email, Popup (like the whitepaper one), Forum post.
New Leads	Automated page on our website

Pricing Page Mockup

Request Tickets Form Mockup

Onboarding Steps

When a user fills out the form an email will be sent to a designated person (TBD?). They will perform the onboarding process and reach out to the user to collect their credit card information.

Then the user will have the amount of tickets purchased.

Since this will be on the community edition, no licenses will be generated.

Target Segment

Who are we targeting?
1. What is the company size? Is it small companies with few users? Or is it large companies using the community plan already that just don't need more and don't want to pay more?
2. Other target?

Definition of Success

What does Success or Non Success Look like?
1. How many sales per month?
2. How much revenue per month?
3. What would it look like if this is not a good idea and should be turned off?

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