Product Plan
Support Type
Standard business hours
Payment Type
Only credit card
SLA
Slightly longer
Services
No PS
Upgrades
Ability to upgrade on 3.x - tbd 4.x
Launch Date
Jan 1st 2017
Price
Support Plan | Tickets | Cost |
|---|---|---|
Tier 1 | 5 | $2,000 |
Tier 2 | 10 | $3,000 |
Tier 3 | 15 | $3,500 |
Comments: we need a way to track how many tickets a client has left for support
How to identify potential clients
Source | Action | Comments |
|---|---|---|
CRM: Return To Marketing | Professional Email | |
CRM: Closed Lost | Professional Email | |
CRM: Inactive | Professional Email | |
Forums | Professional Email, Popup (like the whitepaper one), Forum post. | |
New Leads | Automated page on our website |
Pricing Page Mockup
Request Tickets Form Mockup
Onboarding Steps
When a user fills out the form an email will be sent to a designated person (TBD?). They will perform the onboarding process and reach out to the user to collect their credit card information.
Then the user will have the amount of tickets purchased.
Since this will be on the community edition, no licenses will be generated.