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Product Plan

Support TypePayment TypeSLAServicesUpgradesLaunch Date
Standard business hoursCredit Card only2 days, 4 days, Web onlyNoYes (this means they can use their support tickets on the 4.0 when it comes out)Jan 1st, 2017

Price


Support Plan

Tickets

Cost

Tier 1

5

$2,000

Tier 2

10

$3,000

Tier 3

15

$3,500

Comments: we need a way to track how many tickets a client has left for support


How to identify potential clients



Source

Action

CRM: Return To Marketing

Professional Email

CRM: Closed Lost

Professional Email

CRM: Inactive

Professional Email

Forums

Professional Email, Popup (like the whitepaper one), Forum post.

New Leads

Automated page on our website



Pricing Page Mockup




Request Tickets Form Mockup




Onboarding Steps

When a user fills out the form an email will be sent to a designated person (TBD?). They will perform the onboarding process and reach out to the user to collect their credit card information.

Then the user will have the amount of tickets purchased.

Since this will be on the community edition, no licenses will be generated.



Target Segment


  1. Who are we targeting?
    1. What is the company size?  Is it small companies with few users?  Or is it large companies using the community plan already that just don't need more and don't want to pay more?
    2. Other target?
  2. What does Success or Non Success Look like?
    1. How many sales per month?  
    2. How much revenue per month?
    3. What would it look like if this is not a good idea and should be turned off?



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